Refund & Cancellation Policy

1. No Refund After Payment

All purchases made through The Invite Shop are considered final. Once the payment has been successfully completed, the order cannot normally be cancelled by the customer and the amount paid will not be refunded.

2. Customised Digital Invitations

For customised invitations, the creative work begins only after we receive both the successful payment and the information/content required to prepare the invitation.

Once work has started, the order cannot be cancelled by the customer and no refund will be issued.

This applies even if the customer subsequently decides that the design, colour combination, animation, typography, layout, music, presentation or overall creative direction is not to their personal preference.

3. If You Do Not Like the Final Work

Digital invitations involve creative design and visual interpretation. Different customers may have different personal preferences regarding colours, fonts, animations, layouts, music and presentation.

Therefore, dissatisfaction with the creative result or personal preference will not constitute a valid reason for requesting a refund.

Where applicable, reasonable corrections based on the information originally provided may be considered at the discretion of The Invite Shop. Such corrections do not create an automatic right to a refund.

4. Order Cancellation by The Invite Shop

In the unlikely event that The Invite Shop is unable to fulfil an order and we decide to cancel the order from our side, the customer will receive a full refund of the amount paid for that order.

5. Work & Delivery Timeline

Work on an order will begin only after both of the following have been received:

• Successful payment confirmation
• All required details and content from the customer

Delivery time depends on the product purchased and the complexity of the work involved.

6. Delays Caused by Missing Information

The delivery timeline begins after we receive the required information and content necessary to create the order.

If the customer delays sending photographs, names, event details, corrections, approvals or any other required information, the delivery timeline may be extended accordingly.

7. Digital Products

The Invite Shop primarily provides digital products and services. Products are delivered electronically and no physical product is shipped unless specifically mentioned on the product page.

Once a digital product or customised digital invitation has been delivered, the order remains non-refundable in accordance with this policy.

8. Payment Gateway Charges

Payments may be processed through third-party payment gateways. Any transaction, processing or gateway charges may be subject to the policies of the respective payment provider.

Where a refund is applicable under this policy, the amount refunded will be processed through the applicable payment method, subject to the payment provider’s processing rules.

9. Customer Responsibility

Customers are responsible for checking the information, names, dates, spellings, photographs and other details submitted for their invitation.

The Invite Shop is not responsible for errors caused by incorrect, incomplete or outdated information supplied by the customer.

10. Disputes & Applicable Rights

Customers are encouraged to contact The Invite Shop first if they have any concern regarding an order so that the matter can be reviewed and resolved where reasonably possible.

Nothing in this policy is intended to exclude or limit any rights or remedies that cannot legally be excluded under applicable law.

11. Changes to This Policy

The Invite Shop may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page along with the revised “Last Updated” date.

12. Contact Us

If you have any questions regarding an order or this policy, please contact us.